Contact information

We Are Here to Help

At Ember And Loom, we believe a thoughtful shopping experience includes dependable customer support. Whether you have questions about our sofas, need assistance with an order, or would like clarification on a return or delivery, we welcome your inquiry.

Customer Support

Email: hello@emberandloom.us

Phone: +1 507-271-2249

Business Address:
46115 Beaver Dam Rd
Cleveland, MN 56017-4465
United States

Website: https://emberandloom.us

How We Can Assist You

Our customer support team can help with:

• Product information and availability

• Order confirmations and order status

• Shipping and delivery inquiries

• Returns, refunds, and eligible exchanges

• Damaged, defective, or incorrect items

• General questions about our store policies

Order Inquiries

For faster assistance, please include your order number and the email address used at checkout when contacting us about an existing purchase. If your item arrives damaged or incorrect, please include clear photographs of the item and its packaging when possible.

Response Time

We aim to respond to customer inquiries within 1–2 business days. Response times may vary during holidays or periods of unusually high inquiry volume.

Thank you for choosing Ember And Loom. We look forward to assisting you.