Terms of service
1. Overview
Welcome to Ember And Loom. These Terms of Service govern your access to and use of emberandloom.us, including browsing our website, purchasing products, and communicating with our customer support team.
In these terms, “Ember And Loom,” “we,” “us,” and “our” refer to the operator of this online store. “You” and “your” refer to any person accessing the website or purchasing from us.
By using our website, you agree to these terms and our applicable store policies. If you do not agree, please discontinue use of the website.
2. Eligibility and Website Use
You must be legally capable of entering into a binding agreement to make purchases through our website. If you use the website on behalf of another person or organization, you represent that you have authority to act on their behalf.
You agree not to use the website for unlawful purposes, attempt to interfere with its operation, submit fraudulent orders, or misuse any website content or functionality.
3. Product Information
We make reasonable efforts to present accurate product descriptions, dimensions, colors, materials, prices, and images. However, the appearance of a product may vary slightly depending on lighting, display settings, manufacturing variations, or other factors.
Please review the available product specifications carefully before purchasing, especially furniture dimensions and delivery requirements.
If we discover a material error in a product listing, price, or availability, we will take reasonable steps to address it and contact affected customers where appropriate.
4. Orders and Acceptance
Submitting an order constitutes an offer to purchase the selected products under the terms displayed at checkout.
An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance. We reserve the right to decline or cancel an order where reasonably necessary, including for suspected fraud, payment authorization failure, unavailable inventory, or material listing errors.
If payment has been collected for an order that we cancel, we will arrange an appropriate refund.
5. Pricing and Payment
Product prices, shipping charges, and applicable taxes will be shown during checkout. You are responsible for providing accurate billing information and an authorized payment method.
We may update product prices and availability from time to time. Changes will not retroactively alter an accepted order except as permitted by law or agreed with you.
6. Shipping and Delivery
Our standard shipping fee is $40.00 per order. Orders are generally processed within 1–2 business days, and estimated transit time after dispatch is 5–8 business days.
Delivery dates are estimates unless expressly stated otherwise. We will communicate material delays and provide the options required by applicable law.
Additional details are available in our Shipping Policy.
7. Returns and Refunds
Eligible returns may be requested within 30 days of delivery, subject to the conditions and procedures described in our Return and Refund Policy.
Standard change-of-mind returns may require the customer to pay return shipping costs. Issues involving damaged, defective, or incorrect products will be reviewed separately.
Nothing in these terms limits consumer rights that cannot legally be waived.
8. Intellectual Property
Unless otherwise indicated, the website's text, branding, graphics, layout, photographs, and other content are owned by or used with permission by the relevant rights holder.
You may view and use website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit website content without appropriate authorization, except as permitted by law.
9. Third-Party Services and Links
Our website may use third-party services, including payment processors, shipping providers, analytics tools, or external links.
Third-party services may be governed by their own terms and privacy practices. We are not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law.
10. Disclaimer
To the extent permitted by law, the website and its content are provided on an “as available” basis. We do not guarantee uninterrupted access, error-free operation, or that all website information will always be free from inaccuracies.
Nothing in this section excludes any warranty, remedy, or protection that cannot legally be excluded under applicable law.
11. Limitation of Liability
To the extent permitted by applicable law, Ember And Loom will not be liable for indirect, incidental, special, or consequential losses arising from website use or an inability to access the website.
Nothing in these terms excludes or limits liability for fraud, willful misconduct, obligations that cannot legally be limited, or rights and remedies available to consumers under applicable law.
12. Indemnification
To the extent permitted by law, you agree not to misuse the website in a way that causes unlawful harm to Ember And Loom or other parties. Any indemnification obligations will apply only to the extent permitted by applicable law.
13. Privacy
Our collection and use of personal information are described in our Privacy Policy. By using the website, you acknowledge that you have had the opportunity to review that policy.
14. Changes to These Terms
We may update these terms to reflect changes in our operations, services, or legal requirements. Updated terms will be published on this page with a revised date where appropriate.
Changes will apply prospectively and will not remove rights that have already accrued or that cannot legally be waived.
15. Governing Law
These terms are subject to applicable laws. Where legally permissible, disputes will be governed by the laws applicable to the business operating Ember And Loom, without displacing mandatory consumer protection laws or applicable jurisdictional rights.
16. Contact Information
For questions about these Terms of Service, contact:
Ember And Loom
Website: https://emberandloom.us
Email: hello@emberandloom.us
Phone: +1 507-271-2249
Address: 46115 Beaver Dam Rd, Cleveland, MN 56017-4465, United States